Privacy Policy

Account Information

• Email address and phone number (for account creation and verification)
• Profile information you choose to provide (name, profile photo, bio)
• Payment information processed securely through Stripe
• Creator verification documents (for creator accounts)

Usage Information

• U-Code access patterns and gallery interactions
• Device information (browser type, operating system, IP address)
• Location data when you use location-based features (with your permission)
• Analytics data through Google Analytics to improve our service

Content and Media

• Photos, videos, and media uploaded by Creators
• Gallery metadata and U-Code assignments
• Messages and communications through our platform

We use your personal information for the following purposes:

• Service Delivery: To provide access to photo galleries through our U-Code system
• Account Management: To create and maintain your account, verify your identity
• Payment Processing: To facilitate secure transactions through Stripe
• Communication: To send important updates, notifications, and customer support via email and SMS
• Security: To detect fraud, abuse, and maintain platform safety
• Improvement: To analyze usage patterns and enhance our services
• Legal Compliance: To comply with applicable laws and regulations

When you provide your phone number, you may receive SMS messages from UserMoment for important account and service-related communications.

Types of SMS Messages

• Booking Confirmations: Session confirmations and scheduling updates
• Account Notifications: Security alerts and important account changes
• Customer Support: Responses to your support inquiries
• Payment Updates: Transaction confirmations and payment-related notices

SMS Data Usage

• Phone Number Storage: Your phone number is encrypted and stored securely
• Message Logs: We may retain SMS delivery logs for troubleshooting and compliance
• Third-Party Services: SMS messages are sent through Twilio, a trusted third-party service
• No Marketing: We do not send promotional or marketing SMS messages without separate consent
• Data Protection: We do not share, sell, or disclose mobile numbers or SMS consent data with third parties or affiliates for marketing purposes

We do not sell your personal information. We may share your information in these limited circumstances:

Service Providers

• Firebase (Google): For authentication, database, and file storage
• Stripe: For secure payment processing
• Twilio: For SMS communications and notifications
• Google Analytics: For usage analytics and service improvement
• Google Maps: For location-based features

Legal Requirements

• When required by law, court order, or government request
• To protect our rights, property, or safety, or that of our users
• In connection with legal proceedings or investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with the same privacy protections.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access limitations to personal data
• Firebase Security: Leveraging Google's enterprise-grade security infrastructure
• Stripe Security: PCI DSS compliant payment processing
• Regular Audits: Ongoing security assessments and improvements

Where We Store Data

• User data is stored on Firebase servers (Google Cloud Platform)
• Media files are stored in Firebase Storage with global distribution
• Payment data is processed and stored by Stripe
• All data is primarily stored in the United States

How Long We Keep Data

• Account Data: Retained while your account is active
• Gallery Data: Retained as long as the Creator maintains the gallery
• Transaction Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of your personal data
• Download your photos and gallery data
• Access your account information and settings

Correction and Updates

• Update your profile information at any time
• Correct inaccurate personal data
• Modify your communication preferences

Deletion

• Delete your account and associated data
• Request removal of specific galleries or photos
• Opt out of marketing communications

How We Use Cookies

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Google Analytics to understand usage patterns
• Preference Cookies: To remember your settings and preferences

Google Analytics

We use Google Analytics to understand how users interact with our platform. This helps us improve our services and user experience. Google Analytics collects anonymous usage data and does not identify individual users.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

• We will notify you of significant changes via email or platform notification
• The "Last Updated" date at the top will reflect when changes were made
• Continued use of our services constitutes acceptance of the updated policy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: