Privacy Policy
How UserMoment protects and handles your personal information
Effective Date: August 6, 2025
Last Updated: August 26, 2025
Our Commitment to Your Privacy
At UserMoment Technologies ("UserMoment," "we," "us," or "our"), we understand that privacy is fundamental to trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our photography marketplace platform.
We are committed to transparency and giving you control over your personal data. This policy applies to all users of UserMoment, including photographers ("Creators") and clients who access photo galleries.
Information We Collect
Account Information
- Email address and phone number (for account creation and verification)
- Profile information you choose to provide (name, profile photo, bio)
- Payment information processed securely through Stripe
- Creator verification documents (for photographer accounts)
Usage Information
- U-Code access patterns and gallery interactions
- Device information (browser type, operating system, IP address)
- Location data when you use location-based features (with your permission)
- Analytics data through Google Analytics to improve our service
Content and Media
- Photos and media uploaded by Creators
- Gallery metadata and U-Code assignments
- Messages and communications through our platform
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide access to photo galleries through our U-Code system
- Account Management: To create and maintain your account, verify your identity
- Payment Processing: To facilitate secure transactions through Stripe
- Communication: To send important updates, notifications, and customer support
- Security: To detect fraud, abuse, and maintain platform safety
- Improvement: To analyze usage patterns and enhance our services
- Legal Compliance: To comply with applicable laws and regulations
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access limitations to personal data
- Firebase Security: Leveraging Google's enterprise-grade security infrastructure
- Stripe Security: PCI DSS compliant payment processing
- Regular Audits: Ongoing security assessments and improvements
Note: While we use industry-best practices, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
Data Storage and Retention
Where We Store Data
- User data is stored on Firebase servers (Google Cloud Platform)
- Media files are stored in Firebase Storage with global distribution
- Payment data is processed and stored by Stripe
- All data is primarily stored in the United States
How Long We Keep Data
- Account Data: Retained while your account is active
- Gallery Data: Retained as long as the Creator maintains the gallery
- Transaction Records: Retained for 7 years for tax and legal compliance
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of your personal data
- Download your photos and gallery data
- Access your account information and settings
Correction and Updates
- Update your profile information at any time
- Correct inaccurate personal data
- Modify your communication preferences
Deletion
- Delete your account and associated data
- Request removal of specific galleries or photos
- Opt out of marketing communications
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@usermoment.com or through your account settings. We will respond within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
- We will notify you of significant changes via email or platform notification
- The "Last Updated" date at the top will reflect when changes were made
- Continued use of our services constitutes acceptance of the updated policy
Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
UserMoment Privacy Team
Privacy Inquiries: privacy@usermoment.com
General Support: hello@usermoment.com
Website: www.usermoment.com
Address: UserMoment Technologies, United States
Response Time: We typically respond to privacy inquiries within 1-2 business days and will resolve requests within 30 days as required by applicable privacy laws.
Privacy Summary
We collect only the information necessary to provide our photography marketplace service. Your data is encrypted, stored securely, and never sold to third parties.
You have full control over your personal information and can access, update, or delete your data at any time through your account settings or by contacting our privacy team.